Tuesday, November 20, 2012

KU Hospital wins two national awards for patient satisfaction

The University of Kansas Hospital has received the National Research Corporation’s (NRC) Consumer Choice Award for 2012 and a 2012 Patient Voice Award by Press Ganey and Associates.

The Consumer Choice Award identifies hospitals consumers have chosen as having the highest quality and image based upon best doctors, best nurses, best image/reputation and best overall quality.

The survey is taken in more than 300 markets in the country, including the greater Kansas City area. This is the second year in a row the NRC named The University of Kansas Hospital a winner.

The Patient Voice Award by Press Ganey exclusively recognizes academic medical centers that have achieved excellence in patient satisfaction. This award compares an organization’s performance to its peers.

The University of Kansas Hospital is one of only eight academic medical centers to receive this prestigious honor in 2012. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.  

“It is gratifying to be recognized by the people of the Kansas City area for our leadership in quality care and patient outcomes,” said Bob Page, president and chief executive officer of The University of Kansas Hospital.  “Our focus on the patient experience is not only attracting record patient numbers from Kansas and Missouri, but from across the country.”

The most recent national quality-of-care recognitions earned by The University of Kansas Hospital include:
  • Ten specialty programs listed among the best in the nation on the US News & World Report Best Hospitals list.  Singled out were heart and heart surgery, cancer, otolaryngology, gastroenterology, pulmonary, diabetes and endocrinology, urology, neurology & neurosurgery, geriatrics and kidney disease. U.S. News also ranked The University of Kansas Hospital as the top adult hospital in Kansas City and in the State of Kansas.
  • The University of Kansas Hospital ranked third in quality and safety in a national study of 101 of the top academic medical centers by the University HealthSystem Consortium’s 2012 Quality and Accountability study.
Susan L. Henricks, president and chief operating officer at NRC, said, “The Consumer Choice Award provides a benchmark for consumers to show how important quality healthcare is to them and to their families.”

“Consumers are taking a more proactive role in their healthcare decisions and demanding higher quality. In a constantly changing healthcare industry, consumer perception is becoming more and more vital to the success of all hospitals,” Henricks said. “At NRC, we know it is imperative to learn from the patient’s experience in order to improve the quality of care. The Consumer Choice Award recognizes those facilities that are meeting or exceeding the needs of consumers – their patients.”

"We are proud to partner with The University of Kansas Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence in patient satisfaction reflects the organization’s commitment to delivering outstanding service and quality. The University of Kansas Hospital’s efforts benefit patients in the Kansas City region and will lead to improved patient experience."