Friday, December 6, 2013

BPU adds additional bill payment options

KANSAS CITY, KAN. ----- The Kansas City Board of Public Utilities (BPU) now accepts debit and credit cards in its lobby for those customers that use the lobby to pay their utility bills.

Customers can now use Visa, MasterCard and Discover, as well as debit cards to pay their bills.

“We are continuing to improve services for our customers and this is just another example,” stated Johnetta Hinson, BPU Manager of Customer Service. “Earlier this year we launched a Hardship Program and extended our lobby hours on Tuesdays and Thursdays.”

Hinson stated that in 2014, additional customer service improvements will be offered including Paperless billing, payment arrangements over the telephone and Energy Engage, a new web portal that will allow customers to track their daily usage of water and electricity among other improvements.

As a community-owned utility, BPU is committed to improving its business practices and exploring options to better serves the people it serves.