Thursday, June 26, 2014

April Alexander named a BPU Everyday Hero

Board of Public Utilities

KANSAS CITY, KAN. ---- April Alexander has been named a BPU Everyday Hero for her helpful attitude, enthusiasm and commitment to solution-oriented customer service.

A committee of peers and community members selected Alexander from among the many BPU employees nominated for this award. BPU launched the Everyday Hero Program as a way to recognize employees who go above and beyond at work and in the community.

In just one year of working at BPU, Alexander has already become a customer service all-star. It's clear that working with customers is more than just a job for her. She loves the challenge of easing customers' minds by anticipating their needs and suggesting unique and effective solutions.

"You don't know what the next call is going to be like. I listen, stay patient and am ready to assist them," Alexander said. As a result of her honest, respectful approach to communication, she is described as ray of sunshine by customers and co-workers alike.

Alexander has lived in the Kansas City, Kansas, area since the age of four. Throughout the years, she developed a passion for her community and longed to find a career that helped serve it. Before heading to BPU, her passion led her to the Unified Government of Wyandotte County and Kansas City, Kansas (UG), where, for 10 years, she worked closely with the Kansas City Kansas (KCK) police department, particularly with the Black Police Officers Association (BPOA).

By organizing fundraisers and BBQs, Alexander created fun ways to help the BPOA reach out to the community. Thanks to her creativity and tireless dedication while serving in code enforcement, she received the KCK Crime Fighter of the Year Award by the UG Neighborhood Resource Center and the KCK Police Department in 2012.

Do you know a BPU employee who exhibits the same work ethic and passion? Someone who excels in customer service, exceeds expectations, or positively impacts the workplace and community with their leadership, teamwork and creativity? Nominate them to become the next BPU Everyday Hero today by visiting